A user survey collects answers to a common set of questions from a defined group. During a modernization listening tour, it can reach people there is not time to meet individually. An initial survey can reveal recurring problems and opportunities, suggest themes for discussion, and help identify whom to interview next. section 4.3.3 section 4.1
Shape the survey around the decisions the listening tour needs to make:
- Ask about problems and opportunities, then use the responses to guide follow-up conversations. section 4.3.3
- Ask how interested people are in participating, including whether they want to help design or run workshops. section 4.3.3
- Invite feedback on the listening-tour process itself. Surveys can be used before, during, or after meetings and workshops, but avoid sending them too often. section 4.3.3
Use survey responses to focus the next conversations, not to replace them. A diverse mix of business and technology stakeholders remains a sensible starting point for a listening tour; the survey helps extend its reach and refine whom to meet. section 4.3.3 section 4.1
