User testing evaluates software by observing end users interact with a prototype or early version. It reveals usability and functionality problems through direct interaction. section 8.1.3
Choose user testing when you need to:
- Observe how representative users actually interact with unfinished software. section 8.1.3
- Gather feedback on whether the software is usable and functionally appropriate. section 8.1.3
- Compare direct user needs with client requests, especially when technical preferences risk over-engineering the product. section 8.1.3
A practical contrast
A technically skilled client may request complex software that nontechnical users struggle to understand. Observing those users interact with an early version can expose the gap between the requested solution and the needed experience. section 8.1.3


