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Warranty period

As explained in Think Like a Software Engineering Manager

A posthandoff interval during which the original team continues supporting a delivered system or product.

When a delivered system moves to production operations or another engineering team, the original team can continue supporting it for a defined warranty period. This temporary overlap helps the receiving team take over with less stress and gives both teams time to resolve early problems. section 10.1.5

A practical warranty period should:

  • Run for an agreed interval, commonly 30 to 90 days. section 10.1.5
  • Use the organization’s trouble-ticket process and severity-based SLA expectations. section 10.1.5
  • Rely on careful documentation and rigorous testing, especially when new features affect legacy systems. section 10.1.5

Project Accessible

After Project Accessible moved to production, the team could apply the company’s four-level trouble-ticket process and agreed turnaround times while the receiving team assumed ownership. section 10.1.5

How Think Like a Software Engineering Manager covers it

How deep it goes
Defines the interval, typical duration, and handoff purpose, while deferring detailed warranty procedures.
Examples
Uses Project Accessible, four ticket-severity levels, and 30-to-90-day support periods as concrete examples.
What it assumes
Assumes a production handoff and an organizational trouble-ticket and SLA process.
What you can do after
Operate a structured transition by supporting early issues through agreed tickets, SLAs, documentation, and testing.
How it connects
Connects production handoff with trouble tickets, service-level agreements, documentation, testing, and incident severity.
Cover of Think Like a Software Engineering Manager
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This explainer was generated by Manning's knowledge graph from the text of Think Like a Software Engineering Manager. The section links point to the parts of the book it draws on.