A nonverbal cue is physical behavior that may reveal an emotional state, attitude, or reaction. In workplace conversations, body language can add context to someone’s words. Notice it alongside tone of voice, actions, and the situation rather than treating one gesture as a definite answer. section 11.1.2 section 8.1.1
Pay attention when words and behavior seem to differ:
- A client says they are excited about a project but appears closed off and tense. Ask about possible concerns, listen, and check that you understood. section 8.1.1
- Team members stop listening to one another, appear indifferent, or cross their arms during a discussion. These may be signs of unspoken conflict; invite each person’s concerns before working toward a resolution. section 3.1.3
- A teammate says everything is fine but keeps struggling with deadlines. Avoid prying into their private life; listen to what they choose to share and offer support. section 11.1.2
Your own cues matter too. Under deadline pressure, crossed arms or a tense tone may signal stress to others. Recognize what you are feeling, take a moment to regain composure if needed, and keep your response constructive. The practical habit is to notice, ask, and listen—not to assume you know what someone feels. section 11.2 section 8.1.1
