Emotional support acknowledges distress and helps a person move toward a calmer, clearer next step. In IT support, chatbots can address users’ emotional needs alongside technical problems. section 8.0
During a crisis, reassurance works best when paired with a structured plan. Clear communication can reduce panic while keeping attention on recovery, security, and decisions that need to be made. section 14.2.1
Ransomware crisis
A leader tells ChatGPT that they feel lost and are freaking out. The response provides reassurance, proposes practical next steps, and helps draft an email asking the IT director about attack scope, affected systems, backups, incident response, and mitigation. section 14.2.1
