A postmortem is a structured way to learn from production failures rather than repeat them. Pair incident resolution with proportional follow-up: match the response to the failure’s effect and the chance of recurrence. section 16.1
A practical postmortem can lead to:
- A short discussion and a runbook update for a limited incident. section 16.1
- A broader reliability initiative when an outage exposes systemic risk. section 16.1
Proportional response
A small failure may merit ten minutes of discussion and one paragraph in the runbook; a major outage may justify coordinated action across engineering teams. section 16.1


