A knowledge base is a collection of articles that can supply information for answering questions. In the WixQA example, article IDs link expert-written answers to the supporting articles. section 9.1 section 9.0
The WixQA articles include fields such as:
- An ID, URL, title, and article contents; the dataset also includes HTML content and article type. section 9.1
- Titles that can be embedded and searched for similarity to a customer question; retrieved article contents can then provide context for an answer. section 9.2
Table 9.2 Knowledge base example
|
Column
|
Value
|
|---|---|
id
|
860475a2cbc65c226ecf08729d0430584e46f35f23a3e10bb5500c2c4ad09168
|
url
|
https://support.wix.com/en/article/wix-events-about-the-event-details-and-registration -form-pages
|
contents
|
Wix Events: About the Event Details and Registration Form Pages and Guests visiting your site view the events you offer on the Events List page. From there they can learn more on the Event Details page (if enabled) and complete the booking on the Registration Form page. You can customize how these pages look to suit your events. Tips:\nCustomizations you make to the Event Details page and the Registration…
|
title
|
Wix Events: About the Event Details and Registration Form Pages
|
A sample Wix Events article shows the relationship between an article ID, its URL, title, and content. section 9.1
