Topic modeling discovers recurring themes across a collection of documents. Unlike summarization, it represents each document as a mixture of topics, with each topic expressed as a probability distribution over words. section 6.3.4 section 6.3.5
A practical workflow uses topic modeling to investigate customer concerns:
- Select the relevant documents, such as reviews with scores of 1 or 2. section 6.3.5
- Inspect the most common topics, then use generative AI to translate and interpret difficult-to-read output. section 6.3.5
Negative customer reviews
Running the workflow on Portuguese reviews produces topics associated with purchases, received products, delivery, deadlines, missing items, and products not yet received. These topics summarize the collection's main concerns, but they do not summarize each review individually.
Treat the output as analytical clues rather than ready-made prose: topic labels may be unfriendly, and interpretation improves when the input's negative context is stated explicitly. section 6.3.5

