Feature adoption rate measures how many users use a particular feature. In chatbot analytics, it belongs to HEART’s adoption family and relies on trackable user events. section 12.7.3
Evaluating a new chatbot feature
A math tutor chatbot can track how many students use a new question-answering or LLM capability. Comparing that usage with the feature’s maintenance cost provides an approximate A/B test without randomized feature switching. section 12.7.3
Choose the event that represents meaningful use rather than counting every signup:
- Count students who proceed through several chatbot messages when interaction matters more than subscription. section 12.7.3
- Use event tracking to record starts, questions, thanks, or feature interactions, depending on the improvement target. section 12.7.3
