An interaction mode is an explicit pattern governing how teams collaborate, consume services, or receive assistance. It clarifies responsibilities and reduces ambiguity in cross-team work. section 10.3.2
Common interaction modes include:
- Collaboration: teams jointly plan and execute complex projects, share knowledge, and solve problems together. section 10.3.2
- X-as-a-service: a platform team provides consumable services through well-defined interfaces or APIs, with clear contracts and service-level agreements. section 10.3.2
Cross-team loyalty-program overhaul
E-commerce, mobile-app, and inventory-management teams used collaboration to coordinate planning, development, and collective testing for a seamless customer experience. section 10.3.2
Choose collaboration for complex transitions and shared problem-solving; choose X-as-a-service when teams need dependable capabilities through defined interfaces and responsibilities. section 10.3.2
