Finishing a project is not the same as showing its business value. Business value is the positive effect an activity, project, product, or capability creates for the customer and company. section 2.2
When describing completed work, connect delivery to outcomes such as:
- Reduced costs section 2.2
- Improved efficiency section 2.2
- Increased revenues section 2.2
- New business offerings that allow the company to sell similar work to other customers section 2.2
From delivery to value
“I completed the project on time and within scope” describes delivery. A stronger answer explains why that mattered: for example, how the work reduced costs, improved efficiency, increased revenue, or expanded what the company could offer. section 2.2





