When a chatbot misunderstands appointment types, users may abandon booking and contact agents. Task prioritization ranks problems by expected value, effect, frequency, resolution cost, and effort. section 3.4.2
Assess each problem by considering:
- User and business effect, including workflow completion, containment, and user experience. section 3.4.2
- Frequency and conversation volume affected. section 3.4.2
- Resolution effort, implementation cost, complexity, and required departmental buy-in. section 3.4.2
- Expected return, balancing benefits against costs. section 3.4.2
Appointment booking
A PharmaBot team gives highest priority to confusion about appointment types because it directly blocks booking, a core business objective. An effect-effort matrix can separate high-effect, low-effort fixes from high-effect, high-effort redesigns. section 3.4.2
