A bot action is an executable response or operation performed after processing a user intent. It may be a predefined utterance or Python code that saves or retrieves database data, invokes a web API, or interacts with another system. section 12.5.1
Rasa uses actions as conversation building blocks:
- Predefined response actions send messages such as greetings, permission requests, or confirmation text. section 12.5.1
- Custom Python actions perform operations involving databases, web APIs, or other external systems. section 12.5.1
- Stories chain intents and actions into YAML-defined multistep dialog scenarios. section 12.5.1












