A stakeholder is anyone whose knowledge, use, purchase, work, or organizational authority can influence the software and its outcomes. Collaborative modeling identifies four overlapping categories: domain experts, users, the development team, and customers. section 2.2.2
Use the categories as prompts rather than rigid labels:
- Domain experts understand or experience the business problems; they may include executives, product owners, UX designers, or developers. section 2.2.2
- Users operate the system, customers purchase the product or service, and the development team builds software to solve business problems. section 2.2.2
- Invite nonrelevant stakeholders when possible: they may contribute different insights and expose assumptions held by the core group. section 2.2.2
BigScreen stakeholder analysis
A marketing researcher can be both user and domain expert; a developer can possess deep domain knowledge; executives can influence strategy and budget without using the system. Mapping these overlaps prevents customer, user, and expert from being treated as synonyms. section 2.2.2
