Team performance describes how effectively a team achieves its work objectives. A manager improves it by understanding team dynamics, clarifying expectations, removing blockers, and supporting collaboration. section 4.5.4 section 4.7
Assess performance across several dimensions rather than relying on a single number:
- Timely milestone achievement and team velocity show delivery capacity. section 9.2.6
- Quality standards, customer satisfaction, and stakeholder satisfaction show whether delivery is valuable and reliable. section 9.2.6
- Collaboration, communication, transparency about risks, and knowledge sharing reveal how sustainably the team works. section 9.2.6
- Resource use, innovation, upskilling, and return on investment add broader measures of effectiveness. section 9.2.6
Turn around underperformance through a systematic process:
- Observe team dynamics and listen before intervening. section 4.5.4
- Find root causes such as ineffective leadership, skill gaps, motivation problems, communication failures, or inefficient processes. section 4.5.4
- Set clear goals, timelines, expectations, and communication channels. section 4.5.4
- Provide tools, resources, mentorship, and process improvements while removing blockers. section 4.5.4
Repeated task spillovers
Repeated sprint spillovers exposed duplicate work, missed deadlines, poor vacation handoffs, and slow code reviews. Better communication and collaboration addressed the underlying performance problem. section 4.5.4
