Facilitation is a temporary interaction mode in which one team supports another team’s goal through focused assistance or skill development. Any team can adopt it, for example when an urgent deadline requires a short-term shift in focus. section 11.2.2
Effective facilitation makes knowledge available to the whole group rather than treating questions as a way for one person to gather information. In process modeling, collaborative rules can reduce competition and help stakeholders work toward shared agreement. section 8.4.3
Use questions to open useful conversations:
- Ask how many people perform or assume a role to understand the scale of an opportunity. section 8.4.3
- Ask how many roles one person can play to expose wasted expertise and opportunities for greater productivity. section 8.4.3
- In process modeling, complete every path, preserve the color grammar, address every possible hotspot, and seek reasonable stakeholder satisfaction. section 8.4.3
Learning mob programming
One team adopted mob programming, observed a clear benefit, and then temporarily helped other teams learn and apply the technique. The relationship focused on skill transfer rather than permanent dependency. section 11.2.2
Use the prepared board as a visual anchor for a process-modeling EventStorming session. section 8.4.3
Use the people-and-roles question map to prompt conversations about scale, responsibility, and productive work. section 8.4.3
