A recommender system predicts and presents items, content, or actions likely to matter to an individual. It converts customer insights into personalized experiences across channels, balancing relevance with privacy, transparency, consent, and user control. section 2.3.4
Design priorities include:
- Use collaborative or content-based filtering to personalize suggestions without collecting excessive personal data. section 2.3.4
- Explain how AI and user data shape personalization, and provide preference controls including opt-out. section 2.3.4
- Connect recommendations to email, social media, search, display advertising, and other customer-experience channels. section 2.3.4
Figure 2.7 Engagement and activation layer overview
Places recommendation systems within the broader engagement and activation layer that turns insights into personalized experiences. section 2.3.4







