A false negative occurs when identity resolution fails to recognize that two records belong to the same individual. The missed connection can hide valuable customer information, distort analysis, and create missed marketing opportunities. section 6.1
A missed customer opportunity
If Target fails to connect Brittany’s records, it may miss signals such as an upcoming apartment move. A competitor such as Walmart could use that opportunity to win her business. section 6.1
Figure 6.2 Identify resolution confusion matrix
Use the confusion matrix to compare false negatives with true positives and false positives when discussing identity-resolution risk and thresholds. section 6.1












