When planning a project or managing a role, a key performance indicator (KPI) turns an important objective into an observable measure of success. KPIs keep project success criteria objective and help managers align performance discussions with role goals. section 10.1.2 section 4.5.4
KPIs and objectives and key results (OKRs) work together but are not identical. OKRs organize objectives and measurable results; KPIs measure whether important project or role outcomes are being achieved. section 10.1.2
Use KPIs to make performance expectations practical:
- Set clear KPIs for the role before evaluating performance. section 4.5.4
- Tie project measures to defined success criteria during preplanning. section 10.1.2
- Use KPI evidence with timely coaching, constructive feedback, and recognition of small wins. section 4.5.4
E-commerce project
An e-commerce objective to enhance user experience can use KPIs such as raising customer satisfaction from 80% to 90%, reducing page-load time from five seconds to three, and increasing daily mobile-app users by 20%. section 10.1.2
