Return on investment (ROI) is a performance measure that compares the resources spent on work with its expected benefits and effects. It helps teams judge success alongside customer satisfaction, delivery, collaboration, and resource use. section 9.2.6
Use ROI as one part of a broader project review:
- Compare spending with benefits, effects, market reception, and revenue goals. section 9.2.6 section 10.1.5
- Read ROI alongside budget adherence, customer or product satisfaction, employee satisfaction, innovation, and operational stability. section 10.1.5
- Treat strong financial results as useful evidence, not the only measure of success. section 9.2.6 section 10.1.5
Project Accessible
Project Accessible met its requirements and timelines while staying within budget. Initial sales exceeded expectations, so the project manager assessed its ROI alongside a customer satisfaction score of 95/100 and employee satisfaction of 70%. section 10.1.5
