Feedback is information about behavior or performance used to improve understanding, execution, or results. It can come from clients, users, a boss, or a team, and it works best when requested deliberately and handled with care. section 9.9 section 15.1
Use feedback as a practical management process rather than waiting for a formal review:
- Ask your boss directly how you are doing and what would make you more successful; if critique is unavailable, request specific goals or improvement areas. section 15.1
- Check regularly with your team to learn whether your leadership is delivering what they need. section 15.8
- Invite clients and users to contribute, while managing requests so the codebase does not become fragmented. section 9.9
- Review communication, level of detail, business intelligence, and technological readiness as dimensions of executive performance. section 15.1
The out-of-touch boss
The Office dramatizes the gap between a boss’s belief that the team likes and trusts him and the team’s visible discomfort. The scenario illustrates why leaders should seek candid feedback instead of relying on self-perception. section 15.1
A practical feedback checklist asks whether you have:
- Established a regular review process with your boss. section 15.9
- Created a mechanism for your team to provide feedback about your leadership. section 15.9
- Taken regular pulse checks to confirm that team needs are being met. section 15.8
