Conversational ai

As explained in The Art of AI Product Development

A virtual assistant is software that interacts with users conversationally to provide information or perform requested tasks.

Conversational AI lets users interact with an AI system through conversation. It can stand alongside a graphical interface or be combined with one in a hybrid interface. section 3.4

Conversation is only one part of the product experience: data, system capabilities, reliability, user trust, and compliance also shape a chatbot’s design. section 1.3 section 3.4

Investment research chatbot

An investment-professional chatbot could turn user questions into SQL queries. Its team must also consider reliable answers, missing conversation logs, and guardrails against giving investment advice. section 1.3

Figure 1.2 Mental model of an AI system

Use this mental model to consider the different technical, user-experience, data, and compliance perspectives involved in a chatbot project. section 1.3

How The Art of AI Product Development covers it

How deep it goes

Places conversational interfaces within the AI solution space and links interface design to automation and user control.

Examples

Uses an investment-professional chatbot that turns questions into SQL and raises reliability, training-data, and compliance concerns.

What you can do after

Evaluate interface choices by balancing automation with user control and allocating work between people and AI.

How it connects

Connects conversational interfaces with AI systems, hybrid interfaces, generative AI, predictive AI, and agentic AI.

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Also explained in

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  AI for Everyday ITConversational AI is artificial intelligence that supports ongoing dialogue by interpreting user messages and generating context-aware responses.
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  Natural Language Processing in Action, Second EditionA dialog engine is a software system that manages conversational interaction and generates responses to user statements.
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  Introduction to Generative AI, Second EditionA conversational agent is an AI software system that interacts with users through natural-language dialogue to answer questions or perform tasks.
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  Effective Conversational AIA virtual assistant is software that conducts natural-language interactions to answer questions or perform tasks for a user.
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  The Complete Obsolete Guide to Generative AISoftware that interacts with users conversationally and performs information, control, or task-oriented operations.
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  Generative AI in ActionA chatbot is software that conducts conversational interactions with users through text or speech.
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  AI Agents and ApplicationsA chatbot is a conversational software interface that maintains context across multiple exchanges for dialogue and interactive question answering.
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  Writing for Developers: Blogs that get readA software system that communicates with users through conversational messages, typically in response to prompts or events.
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  Build AI-Enhanced Web AppsAI technology that supports interactive, dialogue-based communication with users.
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  WordPress Power Toolkit: Harness AI to build next-level websitesAn AI system is a software system that uses artificial-intelligence methods to perform tasks such as interpreting queries and generating or ranking answers.
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  Lead Developer Career GuideArtificial intelligence that communicates with people through natural-language dialogue.
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  AI Agents in Action, Second EditionA software system that performs tasks with user approval, typically through a conversational interface.
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  The Quick Python Book, Fourth EditionA chatbot is software that conducts conversational interactions with users through natural-language input and output.
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  LLMs in ProductionAn AI assistant is software that interacts with users and performs tasks through artificial-intelligence capabilities.
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  Authorization in ActionAn AI system is software that applies artificial-intelligence capabilities to perform or assist with tasks such as interpreting information, generating content, analyzing artifacts, or making recommendations.
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  How Large Language Models WorkA software system that conducts conversational interactions with users through natural-language messages.
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  Inside AIA virtual assistant is a software system that performs tasks or provides information through interaction with users, often using natural-language requests.
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  Effective Platform EngineeringAn intelligent assistant is a software application that interprets user requests and automates tasks or provides information through conversational or other interactive interfaces.
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  Build Python Web Apps with StreamlitA chatbot is a software application that conducts conversational interactions with users through natural-language input and output.

Compare how 20 books explain conversational ai →

Related concepts

• ChatGPTincludes · ChatGPT is OpenAI’s conversational AI service, which lets users interact with generative AI models and related tools through natural-language prompts.
• language modeluses · A language model is a computational model that represents patterns in linguistic tokens to estimate sequence probabilities and predict or generate language from context.
• GitHub Copilotincludes · GitHub Copilot is an AI-powered programming assistant that provides code suggestions, generation, and other software-development assistance based on prompts and programming context.
• AI agentkind of · An AI agent is a computational system that uses artificial intelligence to interpret information, select actions, and pursue goals through interaction with an environment.
• promptuses · An input, typically containing instructions or context, supplied to an artificial-intelligence model to guide or elicit its output.

This explainer was generated by Manning's knowledge graph from the text of The Art of AI Product Development. The section links point to the parts of the book it draws on.