ChatGPT is OpenAI’s conversational generative AI service: a language model, chatbot, and AI system that responds to natural-language prompts. It helps IT professionals research, write, analyze, troubleshoot, and automate routine work, while human expertise remains necessary for asking useful questions and checking the results. section 1.4.1 section 1.0
Use ChatGPT across practical IT and workplace tasks:
- Research current information through web search, with citations that support verification and further reading. section 2.1.1
- Analyze uploaded files, images, logs, and service-desk data to identify errors, patterns, and possible resolutions. section 8.2.2 section 9.5
- Create practical work products such as change requests, documentation, emails, learning plans, and conflict-resolution agreements. section 9.0 section 14.1.3
- Generate or improve scripts for repetitive administration, including checking kernel versions across multiple servers. section 9.3
Troubleshoot VPN connection drops
Attach a CSV export of service-desk tickets and ask: “Based on the information in the file, provide the most common resolutions to problems with VPN connection drops.” ChatGPT groups recurring remedies, such as adjusting VPN settings, updating the client, switching servers, and resetting credentials. Validate each recommendation against the actual environment before applying it. section 8.2.2
Analyze an error log
Upload a log and ask: “Read the uploaded SharePoint log file and extract all lines containing error, exception, failure, or fatal messages. Then tell me what went wrong.” Review the diagnosis and protect sensitive data by using an enterprise provider or removing IP addresses, hostnames, and usernames. section 9.5
Table 1.1 Glossary of AI terms
|
Term
|
Definition
|
Example
|
|---|---|---|
|
AI
|
Software that mimics human thinking and learning
|
OpenAI ChatGPT, Apple Siri, Tesla Autopilot, Amazon Alexa, Google Assistant
|
|
AI apps
|
Programs that use AI to handle specific tasks
|
Google Maps for navigation, Netflix and Spotify for recommendations, Zoom for noise reduction
|
|
AI model
|
Software trained on data to spot patterns and make decisions
|
OpenAI GPT-4, Tesla Full Self-Driving (FSD) AI, Stable Diffusion
|
|
API
|
Rules that let software systems talk to each other; used to add AI features to programs
|
OpenAI API, Anthropic API, Google Cloud AI API, AWS Bedrock API, Azure AI Services API
|
|
Chatbot
|
AI program that talks with users to help or provide information
|
OpenAI ChatGPT, Anthropic Claude (Sonnet frontend)
|
|
Cloud-hosted AI
|
AI systems running on internet servers that are easy to use and scale
|
OpenAI API, Azure AI services, AWS AI services, Google AI services
|
|
Generative AI
|
AI that creates new content by learning from existing data
|
DALL-E, Stable Diffusion, Midjourney, ChatGPT, Google Imagen
|
|
LLMs
|
Big AI systems trained on lots of text that can understand and write like humans
|
OpenAI GPT-4, Google Gemini, Anthropic Sonnet, Meta Llama
|
|
Local LLM
|
AI that runs on your own computers for better privacy and control
|
Meta Llama, Mistral AI, Microsoft Phi, Black Forest Labs FLUX
|
|
SLMs (small language models)
|
Smaller AI models that work well with limited resources
|
OpenAI GPT-4o mini, Microsoft Phi, Mistral Small
|
The glossary distinguishes ChatGPT’s related roles as AI, AI model, chatbot, generative system, API-connected service, and cloud-hosted AI. section 1.4.1
