Clustering groups observations that resemble one another, supporting actions tailored to customer or product segments. Because no correct labels exist, humans usually judge whether the groups are useful. section 12.1
Build a practical clustering analysis by:
- Framing the action that each group should enable and selecting features that represent meaningful similarity. section 12.1
- Inspecting missing values, incorrect values, outliers, feature variation, and visible patterns before modeling. section 12.4
- Putting variables on comparable scales so distance-based methods do not let high-variation columns dominate. section 13.1.4
- Choosing an algorithm and cluster count, assigning observations, then comparing groups for meaningful differences and distinct personas. section 12.4 section 13.1.4
Mobile-user segmentation
Segment users by unique apps, session count, average session duration, usage time, and dominant app type. Scale the variables, compare candidate values of k with inertia, assign users to seven KMeans clusters, and interpret the centers as personas such as heavy users, night owls, and usage outliers. section 13.1.4
Table 13.2 Summary of user personas
|
Group
|
Persona name
|
Persona characteristics
|
|---|---|---|
|
0
|
Typical social users
|
Average number of sessions, mostly social media, mostly late in the day and at night
|
|
1
|
Heavy users
|
High number of sessions and apps used, mostly social media, mostly late in the day and at night
|
|
2
|
Casual users
|
Low number of sessions and apps, short usage sessions, mostly for browsing
|
|
3
|
Night owls
|
All night owls, mostly social media use
|
|
4
|
Usage outliers
|
Averaging over 3,600 sessions in total over the period
|
|
5
|
Session length outliers
|
Averaging almost 10 minutes per usage session
|
|
6
|
Evening social users
|
Average number of sessions, short usage sessions, mostly for social media, mostly late in the day
|
Browse the persona summary to compare each cluster’s size-related behavior, timing, app preference, session length, and outlier characteristics. section 13.1.4

















